KosakPay Frequently Asked Questions

Question 1

What is KosakPay?

Accepted Answer

KosakPay is a comprehensive chit fund management platform designed to help organizations manage members, track payments, conduct bidding sessions, and generate reports. It's a modern, secure, and user-friendly solution that streamlines all aspects of chit fund operations.

Question 2

Who can use KosakPay?

Accepted Answer

KosakPay is designed for chit fund organizers, committee managers, and financial organizations of all sizes. Whether you're managing a small community group or a large-scale operation with thousands of members, KosakPay scales to meet your needs.

Question 3

Is KosakPay secure?

Accepted Answer

Yes, absolutely. We use bank-grade AES-256 encryption to protect all data. Our platform includes role-based access control, two-factor authentication, regular security audits, and is GDPR compliant. We also perform secure daily backups of all data.

Question 4

Do you offer a mobile app?

Accepted Answer

Yes! We offer native mobile apps for both iOS and Android. Members can view their group information, make payments, submit bids, and receive notifications directly on their smartphones.

Question 5

How much does KosakPay cost?

Accepted Answer

We offer flexible plans tailored to organizations of all sizes. For detailed pricing information and to find the best plan for your needs, please contact our sales team through the contact page.

Question 6

Is there a free trial?

Accepted Answer

Yes! We offer a free trial for new users. No credit card is required to start your trial. You can explore all features and decide if it's right for your organization. Sign up to get started!

Question 7

Can I change my plan later?

Accepted Answer

Absolutely! You can upgrade or downgrade your plan at any time from your account settings. Changes take effect immediately, and we'll prorate any charges accordingly.

Question 8

Are there any setup fees or hidden costs?

Accepted Answer

No, there are no setup fees or hidden costs. We believe in transparent pricing with no surprises. Contact us to learn more about our pricing structure.

Question 9

What is a chit fund?

Accepted Answer

A chit fund is a type of savings scheme where a group of people contribute a fixed amount regularly. Through bidding, members can access a lump sum before their turn. It's a traditional financial system popular in India and other Asian countries.

Question 10

How does the bidding system work?

Accepted Answer

Our automated bidding system allows members to submit bids during designated sessions. The system automatically selects the winner based on your configured rules (lowest or highest bid), calculates distributions, and notifies all members instantly.

Question 11

What payment methods are supported?

Accepted Answer

KosakPay supports multiple payment methods including credit/debit cards, UPI, net banking, and bank transfers. We integrate with popular payment gateways like Razorpay and Stripe for seamless transactions.

Question 12

Can I customize the platform for my organization?

Accepted Answer

Yes! Professional plans include custom branding options. Enterprise plans offer full white-label solutions where you can customize the platform to match your organization's brand identity completely.

Question 13

What kind of reports can I generate?

Accepted Answer

You can generate comprehensive reports including payment collection summaries, member payment history, group performance analytics, financial statements, and custom date-range reports. All reports can be exported to Excel or PDF.

Question 14

How do I get started with KosakPay?

Accepted Answer

Getting started is easy! Simply sign up for a free account, create your organization, set up your chit fund plans with payment schedules, invite members to join, and start managing. Our intuitive interface makes the onboarding process smooth.

Question 15

How long does it take to set up?

Accepted Answer

Most organizations can complete their basic setup in less than 30 minutes. This includes creating your organization profile, setting up your first chit plan, and inviting initial members.

Question 16

Do you provide training or onboarding support?

Accepted Answer

Yes! All Professional and Enterprise plans include dedicated onboarding support. We provide training sessions to help you and your team get familiar with the platform. Our support team is always available to help.

Question 17

Can I import existing member data?

Accepted Answer

Yes, you can import existing member data using our CSV upload feature. We also offer migration assistance for Enterprise customers to help you transition from your current system seamlessly.

Question 18

What are the system requirements?

Accepted Answer

KosakPay is a web-based platform accessible from any modern web browser (Chrome, Firefox, Safari, Edge). For mobile access, our native apps support iOS 13+ and Android 8+. All you need is a stable internet connection.

Question 19

Is my data backed up?

Accepted Answer

Yes, we perform automated daily backups of all your data. Backups are encrypted and stored in multiple geographic locations for redundancy. You can also export your data at any time.

Question 20

What is your uptime guarantee?

Accepted Answer

We guarantee 99.9% uptime for all plans. Our infrastructure is hosted on reliable cloud providers with redundancy and failover mechanisms to ensure your platform is always available.

Question 21

Do you offer API access?

Accepted Answer

Yes, API access is available for Professional and Enterprise plans. You can integrate KosakPay with your existing systems, automate workflows, and build custom solutions on top of our platform.

Question 22

What kind of support do you offer?

Accepted Answer

We offer email support for all plans, with response times typically under 24 hours. Professional plans include priority support. Enterprise customers get 24/7 phone support and a dedicated account manager.

Question 23

How can I contact support?

Accepted Answer

You can reach our support team via email at support@kosakpay.com, through the contact form on our website, or by phone at +91 81435 08328 during business hours (Monday-Friday, 9AM-6PM IST).

Question 24

Do you offer refunds?

Accepted Answer

We offer a 30-day money-back guarantee for annual subscriptions. If you're not satisfied with KosakPay within the first 30 days, contact us for a full refund, no questions asked.

Frequently Asked Questions

1General

What is KosakPay?

Who can use KosakPay?

Is KosakPay secure?

Do you offer a mobile app?

2Pricing & Plans

How much does KosakPay cost?

Is there a free trial?

Can I change my plan later?

Are there any setup fees or hidden costs?

3Features

What is a chit fund?

How does the bidding system work?

What payment methods are supported?

Can I customize the platform for my organization?

What kind of reports can I generate?

4Getting Started

How do I get started with KosakPay?

How long does it take to set up?

Do you provide training or onboarding support?

Can I import existing member data?

5Technical

What are the system requirements?

Is my data backed up?

What is your uptime guarantee?

Do you offer API access?

6Support

What kind of support do you offer?

How can I contact support?

Do you offer refunds?

Still have questions?

Explore More

Features

Contact Sales

About Us

Frequently Asked Questions

1General

What is KosakPay?

Who can use KosakPay?

Is KosakPay secure?

Do you offer a mobile app?

2Pricing & Plans

How much does KosakPay cost?

Is there a free trial?

Can I change my plan later?

Are there any setup fees or hidden costs?

3Features

What is a chit fund?

How does the bidding system work?

What payment methods are supported?

Can I customize the platform for my organization?

What kind of reports can I generate?

4Getting Started

How do I get started with KosakPay?

How long does it take to set up?

Do you provide training or onboarding support?

Can I import existing member data?

5Technical

What are the system requirements?

Is my data backed up?

What is your uptime guarantee?

Do you offer API access?

6Support

What kind of support do you offer?

How can I contact support?

Do you offer refunds?

Still have questions?

Explore More

Features

Contact Sales

About Us